Contact Us
We love hearing from our readers. Whether you want to share your experience at a casino we have reviewed, report an error in our content, suggest a platform for us to evaluate, or simply ask a question about UK online gambling, we are here to help. Our editorial team reads every message and we do our best to respond promptly and thoroughly.
Please note that Mayfair Salon is an independent review site — we are not a gambling operator and cannot process bets, manage casino accounts, or resolve disputes between players and casinos directly. If you have a complaint about a specific casino, we recommend contacting the operator's customer support team in the first instance, or escalating to the relevant licensing authority if your issue is not resolved.
How to Reach Us
General Enquiries
Questions about our reviews, content corrections, reader feedback, or suggestions for new casino reviews.
[email protected]Partnership Enquiries
Casino operators, PR agencies, and affiliate managers interested in working with Mayfair Salon.
[email protected]Response Times
We aim to respond to all enquiries within 1–2 business days. During busy periods — particularly around major industry events or when we are conducting a large batch of new reviews — response times may occasionally extend to 3–4 business days. We appreciate your patience and assure you that every message is read and considered.
If your enquiry is urgent, please include the word “URGENT” in your subject line and we will do our best to prioritise your message.
What to Include in Your Message
To help us respond as quickly and helpfully as possible, please include the following information where relevant:
- Content corrections: The URL of the page containing the error, a description of the incorrect information, and the correct information if known.
- Casino suggestions: The name and website of the casino you would like us to review, and any specific reasons you think it would be relevant for UK players.
- Reader feedback: The specific review or guide you are commenting on, your experience at the casino in question, and any details you think would be helpful.
- Partnership enquiries: Your company name, role, the nature of the proposed partnership, and any relevant website URLs.
Send Us a Message
Office Hours
Our editorial team is available during the following hours. Messages received outside of these times will be responded to on the next working day.
Editorial Team Availability
- Monday – Friday 09:00 – 18:00 GMT
- Saturday 10:00 – 14:00 GMT
- Sunday & Bank Holidays Closed
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Social media profiles coming soon. In the meantime, bookmark our homepage and check back regularly for the latest content.
Frequently Asked Questions About Contacting Us
We take reader feedback extremely seriously, and if you have had a negative experience at a casino we have recommended, we want to hear about it. While we cannot mediate disputes between players and operators directly, your feedback helps us keep our reviews accurate and up to date. If a pattern of complaints emerges about a particular casino, we will investigate and adjust our rating accordingly. Please email us at [email protected] with the details of your experience.
We are not able to provide personalised gambling recommendations, as our role is to provide objective reviews and guides rather than individual advice. However, our How to Choose a Casino App guide can help you identify which factors matter most to you, and our comparison tables on the homepage allow you to filter casinos by key features such as bonus size, wagering requirements, and game selection.
We welcome review requests from casino operators. Please email [email protected] with details about your platform, including your licensing information, target market, and any key features you would like us to consider. Please note that we conduct all reviews independently and our editorial team makes the final decision on ratings and recommendations. We do not accept payment in exchange for positive reviews or guaranteed placements.
If you are concerned about your gambling, please reach out to one of these organisations for free, confidential support:
- GambleAware — free advice and support, 24/7 helpline: 0808 8020 133
- GamCare — free counselling and advice, helpline: 0808 8020 133
- GamStop — self-exclude from all UK licensed gambling sites
You can also visit our Responsible Gambling page for more information and resources.
We do not publish guest posts or sponsored content on Mayfair Salon. All content is written by our in-house editorial team to maintain consistency, accuracy, and editorial independence. This policy is non-negotiable and exists to protect the integrity of our reviews and the trust of our readers.
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